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Internet Retailing’s fourth annual research document assesses leading UK ecommerce and multichannel retailers from a performance-based perspective.
This report is unique in that it doesn’t simply list and rank retailers on revenue or store networks but goes much deeper to analyse how they are doing so by covering key performance dimensions:
- Strategy & Innovation
- The Customer
- Brand Engagement
- Operations & Logistics
- Mobile & Cross-channel
We think it’s a really interesting report which offers practical and useful insights for retailers of all sizes. It’s free to download.