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Customer expectations are increasing rapidly with a demand for a more personalised service, rapid delivery, efficient communication and excellent customer service.  As a result, retailers are continually striving to improve on all aspects.

The latest (and last for 2017) report from Internet Retailing "IRUK The Customer Report 2017" congratulates the top 50 retailers on achieving multichannel consistency and building customer loyalty.

It includes:

  • a ranking of the best 100 retailers when it comes to customer experience
  • know your customer: offering an engaging experience
  • the power of data-driven insights: using technology to serve up your customers' wishes
  • inside the shopper experience: an in-depth analysis of the research
  • a lead interview with Stuart Ramage, Ecommerce Director at Dixons Carphone on how they prioritise the customer
  • 12 approaches to customer-centric retailing