Internet Retailing’s fourth annual research document assesses leading UK ecommerce and multichannel retailers from a performance-based perspective.
This report is unique in that it doesn’t simply list and rank retailers on revenue or store networks but goes much deeper to analyse how they are doing so by covering key performance dimensions:
- Strategy & Innovation
- The Customer
- Brand Engagement
- Operations & Logistics
- Mobile & Cross-channel
We think it’s a really interesting report which offers practical and useful insights for retailers of all sizes. It’s free to download.
Customer expectations are increasing rapidly with a demand for a more personalised service, rapid delivery, efficient communication and excellent customer service. As a result, retailers are continually striving to improve on all aspects.
The latest (and last for 2017) report from Internet Retailing "IRUK The Customer Report 2017" congratulates the top 50 retailers on achieving multichannel consistency and building customer loyalty.
- a ranking of the best 100 retailers when it comes to customer experience
- know your customer: offering an engaging experience
- the power of data-driven insights: using technology to serve up your customers' wishes
- inside the shopper experience: an in-depth analysis of the research
- a lead interview with Stuart Ramage, Ecommerce Director at Dixons Carphone on how they prioritise the customer
- 12 approaches to customer-centric retailing
A cool venue, good food, great company and summer sunshine added up to a great afternoon when we hosted a summer luncheon for a group of clients at The Geffrye museum of the home in London’s Shoreditch recently.
This fabulous Grade 1 venue gave our guests the opportunity to explore the home and home life from 1600 to the present day through a series of evocative period London living rooms. After that, it was drinks on the lawn followed by a late lunch in one of the beautiful period rooms.
Perhaps the best part of the day came later over drinks at the Beagle where clients and staff really relaxed and chilled until closing time. Many a story and ‘dare’ was regaled… but who remembers?!!
A new report from Retail Week and Mood Media takes a look at how our senses help to drive sales and why, in an increasingly digital world, we crave real-life touch and feel experiences. The writers interviewed over 2,000 consumers of all age groups together with senior retail directors and store managers. It concludes:
- The ability to touch, feel and try the product is still a priority reason to visit a physical store. Younger generations are partly influenced by the way shops look, feel, smell and sound.
- How consumers feel about hearing music while they shop. Predictably under 30s like it, over 45s not so.
- What the future could hold for high street stores and how human interactions and sensory experiences should be integral to retail strategies.
- The 18-24 age group predicts it will be better off and spending more in store in 2017
You can download the full report here.
The candid views of 25 chief executives of the UK’s largest retailers can be shared in Retail Week’s latest report, Retail 2017.
Despite uncertain times, 50% say they are erring towards driving growth (compared with 40% in 2015). Best growth prospects are projected to be technology and home improvements with food and fashion proving the most challenging. However, sportswear and the continuing trend towards athleisure offers growth potential together with beauty products.
Mobile was the top priority back in 2015 but for 2017 retailers are spreading their investment across the board with mobile just one consideration.
Despite Brexit, Trump and the volatility of the £, international expansion plans have risen dramatically from just 4% in 2015 up to 56% this year.
You can download the full report here.